Return and Refund Policy – Wild Ox Press
At Wild Ox Press, we are dedicated to delivering top-notch printing services, and we understand that situations may arise where a return or refund is necessary. Please review the following policies carefully:
1. Misprints and Defective Items:
- In the case of misprints, defects, or errors on our part, we offer a hassle-free reprint or refund.
- Notify us within 30 days of receiving your order by contacting our customer support team at [customer support email or phone number].
- Provide clear images or detailed descriptions of the issue, and we will promptly assess your request.
2. Customer-Provided Files:
- Wild Ox Press is not responsible for errors in customer-provided files. Customers are responsible for ensuring that submitted files are accurate, properly formatted, and meet our printing guidelines.
- Review your files thoroughly before submitting your order, utilizing our provided templates and guidelines for accurate printing. Always contact us for any questions you have before ordering.
3. Tolerance and Print Variations:
- For large wide format items, our printing process has a tolerance of up to 0.5 inches.
- Additionally, for printed paper products, please be aware of a tolerance of up to 0.125 inches or 0.25 inches. Slight variations in color, cutting, and positioning may occur within these specified tolerance ranges.
4. Return Process:
- To initiate a return or refund, contact our customer support team within 30 days of receiving your order.
- Clearly state the reason for the return and provide relevant information, such as the order number and images of the issue.
- Our customer support team will guide you through the return process and provide instructions on returning the items.
5. Refund Eligibility:
- Refunds will be issued based on the assessment of the returned items.
- Refunds may be issued in the original form of payment or as store credit, at our discretion.
6. Non-Refundable Items:
- Certain items, such as personalized or customized products, may be non-refundable. Please check the product description for details.
7. Shipping Costs:
- Shipping costs for returns are the responsibility of the customer unless the return is due to our error.
8. Refund Processing Time:
- Please allow up to 30 days for the processing of refunds once the returned items are received and assessed.
9. Contact Information:
- For any inquiries or assistance regarding returns and refunds, please contact our customer support team at [customer support email or phone number].
By placing an order with Wild Ox Press, you agree to and accept the terms of our Return and Refund Policy outlined above.
Wild Ox Press reserves the right to update or modify these policies at any time without prior notice. It is the customer’s responsibility to regularly review these policies for any changes.
Last updated: [Date]